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ISQI CTFL-UT QUESTIONS: A TERRIFIC EXAM PREPARATION SOURCE [2026]

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ISQI CTFL-UT certification exam is designed for those who have experience in software testing, including usability testing. CTFL-UT exam aims to evaluate the candidate's knowledge of usability testing and their ability to apply it to software products to evaluate their usability. CTFL-UT exam covers a range of topics, including understanding user requirements, usability testing techniques, and the evaluation of usability test results. Passing the ISQI CTFL-UT Certification Exam demonstrates mastery of usability testing and the ability to apply this knowledge in a professional setting.

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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q13-Q18):

NEW QUESTION # 13
You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

A. Risk assessment
B. Usability evaluation
C. Usability maturity assessment
D. Accessibility evaluation

Answer: B

Explanation:
A usability evaluation is specifically designed to assess how real users interact with a software product. It focuses on effectiveness, efficiency, and user satisfaction in completing tasks. This may involve usability testing, expert reviews, or heuristic evaluations. The goal is to identify any usability problems and understand user behavior during real use.
Option A (Accessibility evaluation) targets inclusivity for users with disabilities, not general user interaction.
Option B (Usability maturity assessment) evaluates the organization's usability practices, and Option C (Risk assessment) evaluates potential project or system risks. Only option D directly involves observing and measuring user interaction.
References:
ISO 9241-11:2018 - Usability Definitions and Concepts
Usability.gov: Usability Evaluation Basics
Nielsen Norman Group: Types of Usability Evaluations
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NEW QUESTION # 14
Which of the following is the highest WCAG conformance level, promising the most accessible content?

A. Triple A (AAA)
B. Double A (AA)
C. Quadruple A (AAAA)
D. Single A (A)

Answer: A

Explanation:
The Web Content Accessibility Guidelines (WCAG) define three levels of conformance for web content accessibility:
Level A (Single A) is the minimum level of compliance.
Level AA (Double A) is the standard recommended for most websites, balancing accessibility and design.
Level AAA (Triple A) is the highest and most comprehensive level of accessibility, covering the widest range of needs.
There is no such level as "Quadruple A (AAAA)," making option D invalid.
Thus, WCAG Triple A (AAA) promises the most accessible content, even though it may not always be practically achievable for all types of content.
References:
W3C: WCAG 2.1 Conformance Requirements
ISO/IEC 40500:2012 (WCAG 2.0)
W3C: How to Meet WCAG
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NEW QUESTION # 15
Which of the following elements are addressed by the WCAG?
i. Resizability of text
ii. Visually appealing design
iii. Text alternatives
iv. Keyboard accessibility
v. Mouse input

A. iv & v are true, i, ii & iii are false
B. i & iii are true, ii, iv & v are false
C. i, iii, iv & v are true, ii is false
D. i, ii, & iii are true, iv & v are false

Answer: C

Explanation:
The Web Content Accessibility Guidelines (WCAG) provide standards to ensure websites are accessible to people with disabilities. They specifically address:
i. Text resizability (SC 1.4.4),
iii. Text alternatives for non-text content (SC 1.1.1),
iv. Keyboard accessibility (SC 2.1.1),
v. Device independence, which includes not relying solely on mouse input.
Visually appealing design (ii) is not an accessibility requirement and is thus not a WCAG focus. The correct answer is D: i, iii, iv & v are true; ii is false.
References:
WCAG 2.1 Guidelines by W3C (w3.org/WAI/WCAG21)
ISO/IEC 40500:2012 - WCAG 2.0
W3C: Understanding WCAG Success Criteria
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NEW QUESTION # 16
Which of the following is a key activity in a usability test session?

A. Moderate the usability test
B. Extract usability findings and recommendations
C. Talk to the participant during the completion of a task
D. Test the set up and modify the test script if needed

Answer: A

Explanation:
Moderating the usability test is a core activity during the actual usability test session. The moderator guides participants through tasks, ensures the session stays on track, and avoids introducing bias. Option A (testing the setup) happens before the session, during preparation. Option C (extracting findings) occurs during analysis, after the test. Option D (talking during task execution) should be minimized unless necessary, to avoid influencing user behavior. Therefore, option B is the only correct answer aligned with best practices in usability testing.
References:
Nielsen Norman Group: Role of the Usability Test Moderator
ISO 25062:2006 - Usability Test Documentation
Usability.gov: Conducting a Usability Test
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NEW QUESTION # 17
Which of the following statements about usability test scripts is wrong?

A. It contains answers to the test questions.
B. It is a checklist used by the moderator of a usability test.
C. It contains post-session interview questions.
D. It contains pre-session interview questions.

Answer: A

Explanation:
A usability test script is a structured document used by the moderator to ensure consistency across test sessions. It typically includes pre-session briefing text, pre- and post-session interview questions, and the specific usability tasks to be performed. However, it does not include answers to the test questions, as usability tests focus on observing user behavior and performance-not testing users' knowledge. Providing answers would bias results and invalidate findings. Thus, option D is incorrect and the best choice.
References:
Usability.gov: Creating a Test Script
Nielsen Norman Group: Usability Testing Tools and Documentation
ISO 25062 - Guidelines for Usability Reporting
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NEW QUESTION # 18
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