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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which of the following are components of the ServiceNow asset lifecycle? (Choose three.)

A. Procure
B. Install
C. Order
D. Receive
E. Discard
F. Request

Answer: B,C,D

Explanation:
The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.
The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.
Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.
Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.
Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.
Order: This is the stage where an asset is purchased or acquired from a vendor or supplier. The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.
Install: This is the stage where an asset is physically installed or configured in a location. The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.
Receive: This is the stage where an asset is received and verified by the organization. The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2. Reference:
1: What is the IT Asset Lifecycle? - ServiceNow
2: ITAM Lifecycle Management: How does it all work?

NEW QUESTION # 23
What is tracked throughout the life of an asset? (Choose three.)

A. Configuration data
B. Hardware data
C. Financial data
D. Contractual data
E. Lifecycle data

Answer: C,D,E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4. Reference:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization

NEW QUESTION # 24
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A. Lifecycle
B. Memory
C. Device type
D. Manufacturer
E. Asset tag
F. Hardware model

Answer: B,C,D,F

Explanation:
Explanation
According to the ServiceNow Content Service data sheet1, the Content Service is a cloud-based service that provides normalization and enrichment of hardware and software asset data. Normalization is the process of transforming raw discovery data into standardized and consistent values, while enrichment is the process of adding additional information to the normalized data, such as lifecycle, warranty, and support status. The Content Service normalizes or enriches the following fields for hardware assets:
Device type: The Content Service identifies the type of device, such as laptop, desktop, server, tablet, etc., based on the discovery data and assigns a standardized value to the device type field1.
Manufacturer: The Content Service normalizes the manufacturer name, such as Dell, HP, Lenovo, etc., based on the discovery data and assigns a standardized value to the manufacturer field1.
Memory: The Content Service enriches the memory field with the amount of RAM installed on the device, such as 8 GB, 16 GB, 32 GB, etc., based on the discovery data1.
Hardware model: The Content Service normalizes the hardware model name, such as Latitude E7450, ProLiant DL380 G7, ThinkPad T480, etc., based on the discovery data and assigns a standardized value to the hardware model field1.
Therefore, B, C, D, and F are the correct choices that describe the fields that the Content Service normalizes or enriches for hardware assets. References:
1: Content Library for IT Asset Management | Data Sheet - ServiceNow

NEW QUESTION # 25
What plugin helps alleviate inconsistencies in company names?

A. Data Certification
B. Contract Management
C. Normalization Data Services
D. Extended CMDB

Answer: C

Explanation:
The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. References:
1: Normalization Data Services - Product Documentation: San Diego - ServiceNow
2: Normalization Data Services - ServiceNow

NEW QUESTION # 26
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

A. Model category
B. Model number
C. Display name
D. Asset tag
E. Asset tracking unit

Answer: B

Explanation:
* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
* Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
* The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
* The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
* Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
* The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and
* the asset tracking unit are either not unique or not based on the UNSPSC.
References:
* 1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
* 2: Hardware Asset Management overview - ServiceNow - Now Support
* 3: Product Documentation | ServiceNow
* 4: Automation Simplifies Hardware Asset Management - ServiceNow Blog

NEW QUESTION # 27
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