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C-OCM-2503 Valid Study Guide | Examcollection C-OCM-2503 Dumps

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SAP C-OCM-2503 Exam Syllabus Topics:

Topic
Details

Topic 1

Change Strategy: This section of the exam measures the skills of Business Transformation Managers and focuses on developing a structured approach to change. It includes assessing organizational readiness, identifying potential risks, and creating a strategy that aligns with business goals. The focus is on minimizing resistance and ensuring a smooth transition.

Topic 2

Organizational Change Management Set-up: This section of the exam measures the skills of Change Management Consultants and covers the foundational aspects of setting up an organizational change management framework. It includes defining change management principles, aligning them with business objectives, and ensuring that all stakeholders are prepared for transformation initiatives within SAP environments.

Topic 3

Change Enablement: This section of the exam measures the skills of Training and Development Managers and focuses on equipping employees with the necessary knowledge and skills to adapt to new systems and processes. It includes user training programs, coaching strategies, and support mechanisms to ensure smooth adoption of SAP solutions.

Topic 4

Change Realization: This section of the exam measures the skills of Enterprise Transformation Leads and covers the execution phase of change management. It includes implementing change initiatives, monitoring adoption rates, and adjusting strategies as needed to ensure the successful realization of transformation objectives.

Topic 5

Change Effectiveness: This section of the exam measures the skills of Performance and Change Analysts and evaluates how well the change management strategy has been executed. It includes assessing key performance indicators, gathering feedback, and making data-driven improvements to enhance the long-term effectiveness of organizational transformation efforts.

Topic 6

Change Communication: This section of the exam measures the skills of Communication Specialists and focuses on creating effective communication plans for change management. It includes strategies for stakeholder engagement, messaging frameworks, and communication channels to ensure clarity and transparency throughout the change process.:

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SAP Certified Associate - Organizational Change Management Sample Questions (Q72-Q77):

NEW QUESTION # 72
How are users impacted by the implementation of an SAP cloud solution? Note: There are 2 correct answers to this question.

A. They must customize the solution according to their specific needs
B. They must adopt the new best-practice processes
C. They must prepare for a long implementation process
D. They must get accustomed to ongoing change

Answer: B,D

Explanation:
SAP cloud solutions (e.g., S/4HANA Cloud) reshape user experience. Option A is correct-users must adopt best-practice processes (e.g., standardized procurement) over custom legacy ways, a core shift requiring adaptation-e.g., learning a new UI instead of old shortcuts. Option C is correct as ongoing change-e.g., quarterly releases with new features-demands continuous adjustment, unlike static on-premise systems, impacting daily work patterns.
Option B is incorrect-implementation length affects project teams, not users directly; their impact is post-go- live. Option D is incorrect-users don't customize cloud solutions (a technical task); they adapt to pre- configured standards. SAP OCM focuses on process and change adaptation.
"Users are impacted by adopting best-practice processes and adjusting to ongoing changes from cloud solution updates" (SAP Activate, User Impact Overview).

NEW QUESTION # 73
The project leadership team agreed on the pulse check objectives, focus topics, target groups, and guiding principles. What are the next steps that must be executed to set up a pulse check? Note: There are 2 correct answers to this question.

A. Develop the questions and prepare the questionnaire in a survey platform
B. Involve employee representatives if required due to legal regulations
C. Plan the survey waves for the remaining project duration
D. Inform the steering committee about the time schedule for the pulse check

Answer: A,C

NEW QUESTION # 74
What are possible people-related challenges that change management has to address during an SAP cloud implementation? Note: There are 2 correct answers to this question.

A. Users are resistant to learning the technical skills for adapting the new cloud solution to their individual needs.
B. Users demonstrate a "not-invented-here" attitude towards the new cloud standard and show a lack of buy-in.
C. Users feel underchallenged and bored by additional repetitive tasks they have to take over.
D. Users experience stress and frustration because they must unlearn previous habits.

Answer: B,D

Explanation:
SAP cloud implementations introduce significant people-related challenges that change management must mitigate. Option A is correct because the "not-invented-here" syndrome-where users reject external standards (e.g., SAP best practices) in favor of legacy processes-leads to resistance and lack of buy-in, a common barrier in cloud projects due to reduced customization. Option B is correct as users often face stress and frustration when unlearning old habits to adopt new workflows, especially with cloud solutions' standardized processes, which differ from familiar systems. This emotional response requires targeted enablement and support.
Option C is incorrect-users don't typically adapt the cloud solution technically (that's an IT role); their resistance is more about adoption, not technical customization skills. Option D is incorrect; cloud implementations aim to streamline tasks, not add repetitive ones, so boredom isn't a typical challenge- resistance stems from change, not monotony. SAP OCM focuses on overcomingattitudinal and behavioral hurdles to ensure adoption.
"People challenges include resistance from a 'not-invented-here' attitude and stress from unlearning old habits, requiring change management to foster acceptance and adaptation" (SAP OCM Framework, People- Related Challenges).

NEW QUESTION # 75
How is the cooperation between project management and change management during a cloud implementation organized?

A. Project management focuses on the objectives of the project, change management on the vision of the project.
B. Project management focuses on the project tasks, change management on the cooperation within the project team.
C. Project management focuses on the hard factors, change management on the soft factors.
D. Project management focuses on the organizational level, change management on the individual and group level.

Answer: C

Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).

NEW QUESTION # 76
Which communication tasks usually fall into the area of responsibility of change management during the go- live phase of a cloud implementation? Note: There are 2 correct answers to this question.

A. Inform external suppliers about key process changes
B. Collect requirements for workflow adjustments
C. Organize a Q&A session for key users
D. Send out information about ad-hoc support options

Answer: C,D

Explanation:
During the go-live phase (SAP Activate Deploy phase), change management focuses on supporting end-users to ensure adoption and smooth transition. Option C is correct because organizing Q&A sessions for key users addresses immediate concerns, fosters confidence, and aligns with OCM's role in facilitating two-way communication. Option D is correct as sending out ad-hoc support information (e.g., helpdesk contacts) ensures users know where to turn for help, a critical task to sustain adoption post-go-live. Option A is incorrect-informing external suppliers is typically a business or procurement responsibility, not OCM's focus. Option B is also incorrect; collecting workflow adjustment requirements is a technical or process owner task, not a communication duty of change management. In SAP OCM, communication tasks at go-live prioritize user enablement and support over external or technical adjustments.
"In the Deploy phase, change management executes communication activities such as user Q&A sessions and support announcements to reinforce adoption and address immediate post-go-live needs" (SAP Activate Methodology, Change Management Workstream, Deploy Phase).

NEW QUESTION # 77
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