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Achieving the Salesforce Certified Business Analyst certification is a key milestone for professionals who wish to advance their careers in the field of business analysis. Salesforce Certified Business Analyst Exam certification demonstrates to employers that an individual has the skills and knowledge needed to leverage the Salesforce platform to drive business success. It also provides access to a network of certified professionals and resources that can help individuals continue to expand their knowledge and expertise.

Salesforce Certified Business Analyst Certification Exam is a well-recognized certification program for professionals seeking to validate their skills and knowledge in the field of business analysis. Salesforce Certified Business Analyst Exam certification is designed to equip professionals with the skills needed to analyze business requirements, design solutions, and effectively communicate them to stakeholders. Certified-Business-Analyst Exam covers a wide range of topics, including business process modeling, data modeling, and requirements gathering.

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Salesforce Certified Business Analyst Exam Sample Questions (Q195-Q200):

NEW QUESTION # 195
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?

A. The "who" of the user story is well-defined.
B. The "why'' of the user story is focused on user needs.
C. The ''what'' of the acceptance criteria is negotiable.

Answer: B

Explanation:
Explanation
A use case is a type of documentation that describes how a user interacts with a system to achieve a specific goal. It is written from the user's point of view and follows a standard format of "A [user role] wants to [goal] by [steps]". A use case helps to capture the user's needs and expectations from the system and provides a basis for developing test cases and acceptance criteria. A BA should use use cases to document how users will interact with the system and what outcomes they expect from it.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/ This answer points out that the previous VP's requirements may differ from those of the new executive as the largest risk with this approach of using the inherited requirements in lieu of a traditional discovery process for a Sales Cloud implementation. Requirements are statements that describe what a solution must do or have to meet the needs and expectations of the stakeholders or users. Requirements may change over time due to various factors, such as business goals, market trends, customer feedback, or stakeholder preferences. Using the previous VP's requirements without validating them with the new executive may result in a solution that does not align with their vision, strategy, or value proposition.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NEW QUESTION # 196
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

A. One-on-one meetings
B. Virtual whiteboard
C. Demo prototype

Answer: B

Explanation:
A virtual whiteboard is a technique that a business analyst can use to optimize effectiveness and build a shared understanding of an idea and approach with sales users in various locations. A virtual whiteboard is an online tool that allows multiple participants to collaborate visually by drawing, writing, or annotating on a shared screen. It can help them brainstorm ideas, create diagrams, or give feedback in real time. A demo prototype is a technique that can be used to show how an idea works or looks like, but not to collaborate on it.
One-on-one meetings are techniques that can be used to communicate with individual stakeholders, but not with a group. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/collaboration-with-stakeholders https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/user-stories

NEW QUESTION # 197
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A. The persona is undefined.
B. The goal is undefined.
C. The need is undefined.

Answer: B

NEW QUESTION # 198
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A. Illustrate which fields are integrated with an external system.
B. Capture decision steps and different outcomes.
C. Set limits to the scope that will be documented.

Answer: B

Explanation:
Explanation
The step that the BA should include in the business flowchart is to capture decision steps and different outcomes. Decision steps are points in the process where a choice or condition needs to be evaluated, and different outcomes are possible depending on the result of the evaluation. Capturing decision steps and different outcomes helps to show the logic and flow of the process, and account for different scenarios or exceptions that may occur. The other options are either irrelevant or incomplete. Option B does not relate to the business flowchart, but rather to the data model or integration design. Option C does not specify what limits to set or how to document them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-m

NEW QUESTION # 199
Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.
Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

A. Managed packages are updated automatically with each Salesforce Release.
B. Each version of a managed package on the AppExchange undergoes a security review.
C. Managed packages are easily customizable to meet CK's exact requirements.

Answer: B

Explanation:
Explanation
This answer states that each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution for implementing an event management system within Salesforce for Cloud Kicks. A managed package is a collection of application components that are developed, tested, and distributed by a provider as a single entity on the AppExchange.
An open source solution is a software application that is developed, modified, and distributed by anyone who has access to its source code. A security review is a process that evaluates and verifies that an application meets the security standards and best practices of Salesforce. Each version of a managed package on the AppExchange undergoes a security review as a benefit of using a managed package versus an open source solution because it ensures that the application is safe, reliable, and trustworthy for Cloud Kicks.
References:https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics/appexchange_basics_i

NEW QUESTION # 200
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