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Salesforce Certified Administrator Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which of the following are standard Salesforce applications?

A. Sales Center
B. Campaigns
C. Ideas
D. Administration
E. Call Center

Answer: C,E

NEW QUESTION # 74
Field Sets works on both Standard as well as Custom Objects?

A. False
B. True

Answer: B

Explanation:
Section: Volume B

NEW QUESTION # 75
An account team can be added by all Except:

A. Administrator
B. Anyone in the team
C. Anyone above owner in role hierarchy
D. Owner

Answer: B

NEW QUESTION # 76
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create a queue and a criteria-based sharing rule.
B. Create a user-based sharing rule and an ad-hoc case team.
C. Create a predefined case team and an assignment rule.
D. Create an auto-response rule and a public group.

Answer: A

Explanation:
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION # 77
You can set up Salesforce to automatically send email alerts, assign tasks, or update field values based on your organization's workflow

A. False
B. True

Answer: B

NEW QUESTION # 78
......

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