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Free PDF APMG-International - Change-Management-Foundation - Valid New Change Management Foundation Exam Study Notes

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APMG-International Change Management Foundation Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

A. Machines
B. Political systems
C. Flux and transformation
D. Brains

Answer: A

Explanation:
Explanation
According to Morgan, machines is a metaphor that applies to an organization that has structured and tightly-controlled processes. This metaphor views organizations as rational, efficient, and predictable systems that operate according to predefined rules and procedures. This metaphor emphasizes order, stability, hierarchy, and control.
References:
* https://www.mindtools.com/pages/article/newSTR_90.htm
* https://www.researchgate.net/publication/228163085_Images_of_Organization

NEW QUESTION # 30
Which action, taken as part of the four-step emergent change process, addresses the currentconsequences of the change not yet being a reality?

A. Identify what people are experiencing once the chances are complete
B. Capture what people are experiencing in the present state
C. Develop a route-map for implementing the required changes
D. Create a vision statement that captures the desired future state

Answer: B

Explanation:
Explanation
The four-step emergent change process is a tool to facilitate change that emerges from within an organization, rather than being imposed from outside. The four steps are:
* Capture what people are experiencing in the present state
* Identify what people are experiencing once the changes are complete
* Create a vision statement that captures the desired future state
* Develop a route-map for implementing the required changes
Therefore, the action that addresses the current consequences of the change not yet being a reality is to capture what people are experiencing in the present state. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 31
Which management approach is recommended to help people through the'endings'phase of Bridges model of human transition?

A. Encourage people to turn their backs on the past
B. Be clear about the scope of the change
C. Look for quick successes to announce
D. Concentrate on the emotional content of issues

Answer: D

Explanation:
Explanation
Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss and uncertainty that comes with change.
The recommended management approach to help people through this phase is to concentrate on the emotional content of issues, that is, to acknowledge and address the feelings and reactions that people have, such as anger, denial, or sadness. This can help people to accept the change and move on to the next phase.
References:
* https://www.mindtools.com/pages/article/bridges-transition-model.htm
* https://www.wmbridges.com/about/what-is-transition/

NEW QUESTION # 32
Both numerical and subjective methods can build a picture of how effective your change interventions are.
Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

A. Lagging
B. Leading
C. Quantitative
D. Qualitative

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Qualitative measures (e.g., interviews) in APMG explore "why" behind behaviors (e.g., resistance reasons), unlike quantitative (numbers), leading (predictive), or lagging (past results).

NEW QUESTION # 33
Which of the following statements about data analytics are true?
1.The more data you have, the better the results
2.Obtaining new data from external sources is beneficial and removes bias

A. Neither 1 nor 2 is true
B. Only 2 is true
C. Only 1 is true
D. Both 1 and 2 are true

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
In APMG, more data (1) doesn't guarantee better results-quality matters-and external data (2) adds perspective but doesn't inherently remove bias. Neither is true.

NEW QUESTION # 34
......

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