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ITIL 4 Managing Professional Transition certification exam is one of the most highly respected certifications in the IT industry. ITIL 4 Managing Professional Transition certification exam is designed for IT professionals with an existing ITIL v3 Foundation certification who want to upgrade their skills and knowledge to the ITIL 4 framework. The ITIL 4 Managing Professional Transition certification exam is designed to help IT professionals understand the new concepts, methods, and tools of the ITIL 4 framework to manage and deliver high-quality IT services.

ITIL 4 Managing Professional Transition Exam, also known as the ITIL ITIL-4-Transition Exam, is designed for IT professionals who are already certified in ITIL v3 and are looking to upgrade their credentials to the latest version, ITIL 4. ITIL-4-Transition exam is for those who want to demonstrate their knowledge and skills in the ITIL 4 framework and become ITIL 4 Managing Professionals. Passing ITIL-4-Transition exam is a crucial step towards achieving the ITIL 4 Managing Professional certification.

ITIL 4 Managing Professional Transition Sample Questions (Q81-Q86):

NEW QUESTION # 81
What is the expected outcome from using a service value chain?

A. Service value streams
B. The application of practices
C. Value realization
D. Customer engagement

Answer: C

Explanation:
Explanation
The expected outcome from using a service value chain is value realization. Value realization is the process of ensuring that the intended benefits of a product or service are achieved or exceeded. Value realization is not only about delivering value to customers, but also capturing value for the service provider and other stakeholders. The service value chain is an operating model that outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity contributes to value creation by transforming various inputs into specific outputs. The service value chain can be configured in different ways to form service value streams, which are the end-to-end workflows that deliver a specific product or service to a customer or user. The service value chain also enables the application of practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. The service value chain is flexible and adaptable to different contexts and scenarios, allowing the service provider to optimize the use of resources and deliver value in the most effective and efficient way. References:
ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
ITIL4 Service Value Chain [ITIL4 SVC Activities with Examples], section "ITIL 4 Service Value Chain Model"

NEW QUESTION # 82
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What is the FIRST step the organization should take to start to improve the situation?

A. Use value stream mapping to help understand the end-to-end flow of user support
B. Improve the integration of tools to ensure there are no gaps between processes
C. Encourage teams to collaborate so they can focus on value of users
D. Review skills and competencies of user support staff to ensure they have the required capability

Answer: A

Explanation:
Value stream mapping is a technique that helps to understand the end-to-end flow of user support, from the demand to the value delivery. It is a tool that features in ITIL 4 Specialist: Create, Deliver and Support. Value stream mapping can help to identify the steps, activities, roles, responsibilities, tools, and outcomes involved in the user support process. It can also help to identify the value, waste, and opportunities for improvement in each step. Value stream mapping can help the organization to optimize the user support process and enhance the customer experience. Therefore, using value stream mapping is the first step the organization should take to start to improve the situation. The other options are not the first steps, but they could be considered after the value stream mapping is done. Reviewing skills and competencies of user support staff, improving the integration of tools, and encouraging teams to collaborate are all possible actions that could result from the value stream mapping analysis, but they are not the first step to understand the problem and the current state of the user support process. References:
* ITIL 4 & swarming - finding the right people & process | Axelos1
* Swarming vs Tiered Support Models Explained - BMC Software1
* What ITSM Practitioners Need to Know About Value Stream Mapping2

NEW QUESTION # 83
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization 's objectives How can the organization ensure that all IT activities are aligned with the organization 's objectives?

A. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
B. Put compliance controls in place to ensure that all centers of expertise are following the same practices
C. Priories risk mitigation strategies in alignment with the organization 's risk appetite
D. Collect feedback from both organizational and IT leadership from each region

Answer: A

Explanation:
The best way for the organization to ensure that all IT activities are aligned with the organization's objectives is to establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above. This is based on the ITIL 4 principle of cascading objectives, which is a method for translating high-level strategic objectives into more specific and measurable operational objectives. By doing this, the organization can create a clear line of sight between the vision, mission, and goals of the organization and the actions and outcomes of the IT divisions. This also enables the organization to monitor and evaluate the performance and value of the IT activities and ensure that they are contributing to the achievement of the organization's objectives. The other options are not sufficient to ensure alignment, as they do not address the root cause of the misalignment, which is the lack of clarity and consistency in the objectives. Risk mitigation strategies, compliance controls, and feedback collection are important aspects of IT governance, but they do not necessarily ensure that the IT activities are aligned with the organization's objectives. They may also create unnecessary bureaucracy and overhead that may hinder the agility and innovation of the IT divisions. References: https://www.atlassian.com/blog/technology/what-the-new-itil-
4-means-for-you-and-your-team
https://www.greycampus.com/opencampus/itil-foundation/itil-objectives

NEW QUESTION # 84
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

A. Ensuring that user access rights are revoked for all services
B. Providing information to users about how to contact the service desk
C. Identifying and making request for outstanding payments for the service
D. Creating training schedules for users on how to use the service

Answer: C

Explanation:
Explanation
The correct answer is D. Identifying and making request for outstanding payments for the service. This is because the service provider should ensure that the financial obligations of the customer are fulfilled before the service is terminated. The service provider should also update the billing and accounting records, and close any open invoices or disputes related to the service12.
A: Ensuring that user access rights are revoked for all services is not the correct answer, because the service provider should only revoke the user access rights for the service that is being retired, not for all services. The service provider should also ensure that the customer data and assets related to the service are securely deleted or transferred, and that the service provider staff are reassigned or released12.
B: Providing information to users about how to contact the service desk is not the correct answer, because the service desk is not relevant for the service that is being retired. The service provider should provide information to users about how to access alternative or replacement services, if any, and how to provide feedback or complaints about the service retirement process12.
C: Creating training schedules for users on how to use the service is not the correct answer, because the service is being retired, not introduced. The service provider should not invest any resources or efforts in training users on how to use a service that will no longer be available. The service provider should instead focus on communicatingthe service retirement plan and timeline, and managing the expectations and emotions of the users12. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, page 10, question 3, answer D ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 11, learning outcome 1.5

NEW QUESTION # 85
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Keep it simple and practical
B. Start where you are
C. Focus on value
D. Progress iteratively with feedback

Answer: B

Explanation:
Explanation
The ITIL guiding principle of start where you are advises service providers to avoid starting from scratch when improving services, but rather to assess the current state and use existing services, processes and tools as a basis for improvement. This principle helps to avoid wasting resources, reinventing the wheel, or losing useful elements of the current state. It also helps to identify and leverage the strengths, weaknesses, opportunities and threats of the current situation. References:
ITIL 4 Managing Professional Transition Module, page 16
ITIL 4 Foundation: Complete Course with 2 Practice Exams, section 3.2.3 The 7 Guiding Principles of ITIL 4 - IFS Blog, paragraph 2 The 7 ITIL 4 Guiding Principles: Explained in Detail, paragraph 5

NEW QUESTION # 86
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