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Salesforce-Sales-Representative Reliable Test Blueprint & Exam Salesforce-Sales-Representative Objectives

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

Topic
Details

Topic 1

Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.

Topic 2

Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.

Topic 3

Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.

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Salesforce-Sales-Representative Reliable Test Blueprint - Salesforce Salesforce Certified Sales Representative - The Best Exam Salesforce-Sales-Representative Objectives

The PassSureExam offers three formats of study materials for the Salesforce Certified Sales Representative (Salesforce-Sales-Representative) certification exam preparation. Our product is designed by experts in their respective fields, ensuring that our customers receive the most up-to-date and accurate Salesforce Salesforce-Sales-Representative Exam Questions.

Salesforce Certified Sales Representative Sample Questions (Q102-Q107):

NEW QUESTION # 102
A sales representative's existing customer is opening offices in new regions.
What should the sales rep focus on to increase the contract value?

A. Growth target
B. Expansion target
C. Efficiency target

Answer: B

Explanation:
Expansion target is the best answer because it refers to the opportunity to sell more products or services to an existing customer who isgrowing their business or entering new markets. The sales rep should focus on understanding the customer's needs and goals in the new regions, and offer solutions that can help them achieve them. Efficiency target and growth target are not relevant to thisscenario, because they are related to the sales rep's own performance and objectives, not the customer's. Efficiency target is about improving the sales rep's productivity and effectiveness, while growth target is about acquiring new customers or increasing market share. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]

NEW QUESTION # 103
In which way should a sales representative drive trust through professional competency?

A. Understanding the buyer's experience in the market and years of service
B. Collecting and processing information on products, competitors, and industries
C. Asking questions to look for common interests, personal motivators, and hesitation

Answer: B

Explanation:
Professional competency is the ability to demonstrate knowledge and skills that arerelevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer's needs and expectations. References:https://trailhead.salesforce.com/en/content/learn/modules/sales-representative- certification-prep/sales-representative-certification-prep-prepare-for-your-exam

NEW QUESTION # 104
A sales representative is having challenges getting access to the decision maker to close a deal.
How can the sales rep convince their contact to make an introduction to the decision maker?

A. Increase the frequency of engagement with the contact.
B. Share a customer success story based on real-world use cases and results.
C. Focus the discussion on the contact's role and responsibilities.

Answer: B

Explanation:
Sharing a customer success story is a powerful way to convince a contact to make an introduction to the decision maker, as it demonstrates the value and credibility of the sales rep's solution. A customer success story should include the following elements: the customer's challenge, the solution they implemented, and the results they achieved. The sales rep should also tailor the story to match the contact's industry, role, and pain points, and highlight how the solution can help them achieve their goals. By sharing a customer success story, the sales rep can create a sense of urgency and curiosity in the contact, and motivate them to introduce the sales rep to the decision maker who can benefit from the solution as well. Reference:
Sales Rep Training: Create Effective Selling Habits, unit "Use Customer Success Stories to Sell with Value".
Cert Prep: Salesforce Certified Sales Representative, unit "Close Deals with Value".

NEW QUESTION # 105
A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.
Which customer success concept is the sales rep utilizing in this example?

A. Improved experiences
B. Shared risks and shared accountability
C. Innovate together

Answer: C

Explanation:
When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of "Innovate together." This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

NEW QUESTION # 106
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

A. Bundle additional products.
B. Extend a free trial.
C. Offer promotional discounts.

Answer: B

Explanation:
Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluableand close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution.References:https://www.salesforce.com/resources/articles/sales- promotion/#sales-promotion-examples Extending a free trial is a good way toconvince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences. References:
* Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".
* How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".

NEW QUESTION # 107
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