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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Exam is a certification program designed for IT professionals seeking to enhance their knowledge and expertise in digital and IT strategy. ITIL-4-DITS exam is part of the ITIL 4 certification scheme, which is widely recognized as the global standard for IT service management. The ITIL 4 Leader: Digital & IT Strategy certification is intended for IT professionals who hold senior leadership positions, such as IT directors, CIOs, IT managers, and other senior executives responsible for developing and implementing digital and IT strategies.

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Peoplecert ITIL-4-DITS certification exam is an industry-recognized certification for professionals who want to specialize in digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is designed for IT professionals, managers, and leaders who want to learn how to align their digital and IT strategies with their business goals. ITIL-4-DITS Exam covers various aspects of digital and IT strategy, including how to develop and execute digital and IT strategies, how to manage risks and opportunities, and how to drive innovation and change.

Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

A. Market relevance
B. Customer analytics
C. Customer feedback
D. Omnichannel delivery

Answer: D

Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17

NEW QUESTION # 45
Which statement is CORRECT about risk management in digital organizations?

A. All risks could cause harm to the organization if they are not managed
B. All risk management efforts should focus on assets owned by the organization
C. All the organization's slaveholders should contribute to risk assessment
D. All risk management should start by assessing the current state

Answer: C

Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

NEW QUESTION # 46
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

A. What markets do we serve?
B. How can we reduce costs?
C. How do we get to where we want to be?
D. How can we improve operational efficiencies?

Answer: A

NEW QUESTION # 47
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

A. Organizational resilience
B. Uninterrupted delivery
C. Elimination of waste
D. Organizational agility

Answer: C

Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64

NEW QUESTION # 48
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

A. Organizational resilience
B. Sourcing strategy
C. Uninterrupted delivery
D. Technology replacement modernization

Answer: B

Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76

NEW QUESTION # 49
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