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IFMA CFM Exam Syllabus Topics:

Topic
Details

Topic 1

Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.

Topic 2

Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.

Topic 3

Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

Topic 4

Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.

Topic 5

Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.

Topic 6

Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.

Topic 7

Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.

Topic 8

Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.

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IFMA Certified Facility Manager Sample Questions (Q231-Q236):

NEW QUESTION # 231
What is the relationship between position power and personal influence?

A. Position power can create personal influence
B. Personal influence cannot be attained without first having a position of power
C. Personal influence and position power come from different sources
D. Position power alone is sufficient for effective leadership

Answer: C

Explanation:
Position power and personal influence are distinct concepts that originate from different sources:
* Position Powerrefers to authority derived from a formal role or title within an organization (e.g., facility manager, director, or executive). It allows individuals to make decisions,allocate resources, and enforce policies.
* Personal Influencestems from an individual's expertise, communication skills, emotional intelligence, and ability to inspire and motivate others. It is not dependent on rank but on relationships and credibility.
While position power can enhance personal influence, it does not guarantee it. Conversely, personal influence can exist without formal authority, as seen in subject matter experts or influential team members. Effective facility managers leverage both to drive strategic initiatives and foster a positive work culture.

NEW QUESTION # 232
What is your role as a Facility Manager in developing an emergency preparedness plan that ensures organizational success?

A. Ensure that communication devices are in place to respond.
B. Ensure that all of the materials and equipment are on hand to respond.
C. Create an emergency plan and ensure that employees are trained to respond.

Answer: C

Explanation:
A Facility Manager's primary role in emergency preparedness is to create an emergency plan and ensure that employees are trained to respond (Option C).
Why Option C is Correct?
* Developing a comprehensive emergency plan is a core responsibility under IFMA's Emergency Preparedness & Business Continuity competency.
* Training employees ensures that everyone knows how to act in an emergency, reducing confusion and improving response times.
* Emergency planning includes evacuation routes, fire safety protocols, crisis communication, and business continuity measures.
Why Other Options Are Incorrect?
* Option A (Ensure materials and equipment are on hand): While important, this is a part of emergency planning, not the primary role of the FM.
* Option B (Ensure communication devices are in place): Communication is one aspect of preparedness, but without a solid plan and training, response efforts may still fail.

NEW QUESTION # 233
Your senior leadership decided to implement an energy dashboard to track utility consumption. They want a baseline before commissioning has started to evaluate the results. How should this commissioning information be used on the dashboard?

A. To show the month's utility usage after commissioning and guide decisions on installing additional equipment.
B. To show changes in energy usage as commissioning projects are completed and determine whether the project achieved the desired outcomes.
C. To show how much energy comes from the grid and how much from renewable sources.
D. To show monthly kilowatts used by individual pieces of equipment.

Answer: B

Explanation:
Commissioning is a systematic process ensuring that building systems are designed, installed, tested, operated, and maintained to meet performance expectations. The baseline data collected before commissioning provides a reference point to evaluate improvements and efficiency gains. The dashboard should trackenergy usage changes over time, allowing facility managers to assess the effectiveness of implemented measures. Comparing pre- and post-commissioning data ensures that energy conservation goals are met, which aligns with best practices in facility management and sustainability reporting.

NEW QUESTION # 234
When your company is considering consolidating its real estate portfolio, what are the most critical factors to consider?

A. Current space utilization, overall occupancy cost per square foot, geographic proximity/overlap.
B. Lease vs own status, neighborhood amenities, political environment.
C. Make-up of the workforce, outdated interiors, tax incentives.

Answer: A

Explanation:
The most critical factors when consolidating a real estate portfolio (Option A) include:
* Current space utilization: Determines how efficiently space is used and identifies underutilized areas.
* Overall occupancy cost per square foot: Ensures that cost efficiency is maximized in real estate decisions.
* Geographic proximity/overlap: Helps avoid redundancy and improves operational efficiency in location planning.
Why Option A is Correct?
* Real estate consolidation should be driven by efficiency, cost management, and operational alignment.
* IFMA's Real Estate & Property Management Core Competency emphasizes that FM professionals must evaluate space efficiency, cost, and strategic location advantages when making consolidation decisions.
Why Other Options Are Incorrect?
* Option B (Lease vs own status, neighborhood amenities, political environment): These factors matter but are secondary to space utilization and cost efficiency.
* Option C (Make-up of workforce, outdated interiors, tax incentives): Workforce demographics may influence layout design but are not the most critical factors in consolidation decisions.

NEW QUESTION # 235
What do as-built drawings document?

A. Field conditions after construction.
B. Space program prior to design development.
C. Architectural drawings after design development.
D. Construction drawing bid set.

Answer: A

Explanation:
As-built drawingsare final drawings that capture theactual field conditions after constructionand reflect any changes made during the construction process. They differ from the original construction documents as they:
* Includemodificationsthat occurred during construction.
* Document theexact locations of utilities, walls, mechanical systems, and other elements.
* Serve as areference for future maintenance, renovations, and facility management.
* Why the other options are incorrect:
* (A) Construction drawing bid setrefers to pre-construction documents used for contractor bidding, not post-construction conditions.
* (B) Architectural drawings after design developmentrepresent the design intent, not the final built conditions.
* (D) Space program prior to design developmentis part of initial planning, unrelated to as-built documentation.

NEW QUESTION # 236
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