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MB-210 Certificate Exam | MB-210 Exam Topic

The Microsoft MB-210 certification exam is one of the best certification exams that offer a unique opportunity to advance beginners or experience a professional career. With the Microsoft Dynamics 365 Sales Functional Consultant MB-210 exam everyone can validate their skills and knowledge easily and quickly. There are other several benefits that you can gain with the Microsoft Dynamics 365 Sales Functional Consultant MB-210 Certification test. The prominent advantages of the MB-210 certification exam are more career opportunities, proven skills, chances of instant promotion, more job roles, and becoming a member of the MB-210 certification community.

Another important aspect of the Microsoft MB-210 exam is testing the candidate's knowledge of customer engagement. This includes understanding how to create and manage customer interactions, as well as how to use the various tools available in Microsoft Dynamics 365 Sales to analyze customer behavior and make data-driven decisions. Candidates will need to demonstrate their ability to configure and customize the customer engagement hub, as well as how to use the system to manage customer relationships.

Microsoft Dynamics 365 Sales Functional Consultant Exam is ideal for professionals who want to advance their careers in the field of sales and marketing. MB-210 Exam covers a wide range of topics such as configuring sales management, managing customer data, designing product catalogs, and implementing sales analysis tools. Candidates who pass MB-210 exam are expected to have in-depth knowledge of Dynamics 365 Sales and the ability to apply this knowledge in a business environment.

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Microsoft Dynamics 365 Sales Functional Consultant Sample Questions (Q71-Q76):

NEW QUESTION # 71
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results

NEW QUESTION # 72
You need to resolve the issue UserA is experiencing.
Where should you add UserA?

A. Business Unit
B. Team
C. Field Security Profile
D. Office 365 group

Answer: A

Explanation:
Topic 3, group of theaters Case Study
This is a case study Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
A company owns a group of theaters that stage live performances. Tickets to shows are sold by individual representatives by using a mobile app.
Each theater has a manager. The managers rotate between theaters every six months.
The company plans to implement Dynamics 365 Sales.
Current environment
The company uses the following pricing structure for tickets:

Representatives create Microsoft Word documents to use as invoices. Pricing for tickets is often inconsistent.
Ticket sales are often lost because customers go to other shows.
Requirements
Business cards
* The business card of every group sales customer must be scanned and the image saved with the contact record.
* A customer's business card must be scanned even if the customer has been to the theater before.
* Business cards must show up on all contact forms.
Salespeople
* Each salesperson needs to sell a certain amount of tickets per month.
* The number of tickets each salesperson sells must be totaled only at the end of the month, before the monthly meeting between the salesperson and their manager.
* Salespeople must not be able to check the quantity sold in the system daily.
Opportunities
* The name of the sales manager must be added to opportunity records when sales representatives close opportunities.
* Opportunities that are lost must include the reasons other show and not interested.
* Some of the opportunities who order a large quantity of tickets every week want quotes quickly on various quantities. They want it broken down as follows:
*Price breakout by ticket
*Quantity discount amount
*Original ticket price
Orders
* Customers who buy a large quantity of tickets to a show must always get a quote first.
* Orders must always be created from the Quote record when it is a large purchase.
* Customers who buy a smaller quantity of tickets that do not have quotes must have an invoice sent to them.
Data Analysis
* Analyze email messages that pertain to ticket sales of the shows.
* Analyze relationships to help with potential sales of friends and coworkers for potential ticket buyers.
* Analyze accounts and assess the account representative's relationship with the customer to gauge the level of communication.
Visuals
A Tickets dashboard for all cashiers must be created that contains the following bar Charts:
* all the tickets sold for each show
* all the tickets available for each show
* accounts that have purchased groups of 10 or more tickets
* purchased tickets by age groups
Shows
* Representatives must track which shows customers go to when they do not purchase the tickets to their shows. This information must be entered in the records.
* Every time a potential large sale is lost, the representative needs to ask the customer which show ticket was purchased instead of their show.
* Shows at other theaters must be updated on a monthly basis.
* Quantity discounts and bulk purchase for different shows must be consistent.
Issues
* The Tickets dashboard has eight sections. The dashboard includes a line chart that displays data about age groups. The dashboard also has a chart that group ticket sales. The chart shows 10 or more tickets sold but is missing accounts that purchased more than 20 tickets.
* Cashiers report that they cannot see two specific area of the Tickets dashboard. Salespeople report that they can see all areas of the dashboard.
* Representative 1 is unable to scan business cards.
* Some users do not see the business cards when using their desktop machines, but they see them from their tablets and mobile phones.
* There are no business card images in the system.
* Duplicate contacts are being created with business card scans.

NEW QUESTION # 73
You manage a Dynamics 365 environment. A user named User! begins work on an opportunity.
User1 asks a user named User2 to assist with the opportunity while she is on vacation.
You need to ensure that User2 can access the opportunity and that User1 retains ownership of the opportunity.
What should you do?

A. Add User2 to the Sales team.
B. Add User2 to the Owner team.
C. Instruct User2 to follow the record.
D. Add User2 to an Access team.

Answer: A

NEW QUESTION # 74
You are configuring Dynamics 365 Sales Insights.
You need to configure the system to meet the following requirements:
Use artificial intelligence (AI) to rate all open leads on whether they will convert to an opportunity.
Use AI to improve expected future sales numbers over the fiscal year.
Create a sequence of activities for each lead to help the salespeople improve sales.
Which feature should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-predictive-lead-scoring
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-premium-forecasting
https://docs.microsoft.com/en-us/dynamics365/ai/sales/enable-configure-sales-accelerator

NEW QUESTION # 75
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solut After you answer a question in this section, you will NOT be able to return to It. As a result these questions will not appear In the review screen.
You are configuring Dynamics 365 Sales for a US-based company as follows:
* Utah to California is the West territory,
* Illinois to Colorado is the Central territory.
* Maine to Indiana is the East territory.
The company wants the territories set up as follows:
* Salespersons 1 and 2 sell in the West territory.
* Salespersons 5 and 6 sell in the Central territory.
* Salespersons 3 and 4 sell in the East territory.
* Postal code for each state used as the location.
You need to set up the territories-Solution:
* Create the West territory, add the manager, and save.
* Add members for each territory.
* Repeat for the Central and East territories.
Does the solution meet the goal?

A. No
B. Yes

Answer: A

NEW QUESTION # 76
......

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