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ServiceNow CIS-CSM Study Plan - CIS-CSM Latest Exam Book

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ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) certification exam is designed to validate the skills and knowledge of professionals who specialize in the implementation of ServiceNow's Customer Service Management (CSM) module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam assesses a candidate's ability to understand and implement the CSM module, including configuration and customization of the module, integration with other ServiceNow modules, and management of customer service processes.

ServiceNow certified implementation specialist in customer service management plays a key role in ensuring that ServiceNow customers effectively manage and address their client requirements. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification provides IT professionals with the hands-on expertise required to implement cutting-edge solutions for businesses. With ServiceNow CSM certifications, professionals develop the ability to handle a vast range of customer service procedures, from traditional incident management to complex workflows.

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ServiceNow - CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam –High Pass-Rate Study Plan

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q249-Q254):

NEW QUESTION # 249
What is included in an account relationship record?
Choose 3 answers

A. Primary contact
B. A target account
C. Parent/Child related records
D. The account relationship type that this relationship record is based on
E. A source account

Answer: A,D,E

NEW QUESTION # 250
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html

NEW QUESTION # 251
What should be part of the pre-engagement collateral?

A. Frequently Asked Questions (FAQ)
B. Customer Service roles template
C. Stock Keeping Unit (SKU) and pricing sheet
D. Scoping Guide

Answer: B

Explanation:
Explanation

NEW QUESTION # 252
When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed?
Choose 2 answers

A. Enable NLU in Virtual Agent
B. In the NLU Settings configure the Entity confidence threshold
C. In the NLU Settings configure the Intent confidence threshold
D. Choose the NLU service provider

Answer: A,D

NEW QUESTION # 253
Entitlements are counted using two types of units:

A. Days and assets
B. SLAs and contracts
C. Cases and products
D. Hours and cases

Answer: D

NEW QUESTION # 254
......

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