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CCMP通過考試 - CCMP題庫資料

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>> CCMP通過考試 <<

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最新的 Change Management Professional CCMP 免費考試真題 (Q110-Q115):

問題 #110
What are some of the criteria you should consider to evaluate success?

A. Employee engagement survey results, profitability increases, quality enhancements and increased company valuation
B. Performance metrics, cultural indicators, employee behavior and customer satisfaction scores
C. Increase in production, budget achievement, KPIs and market share increases
D. Staff turnover, profit increases, return on investment and balanced scorecards

答案：B

解題說明：
ACMP stresses that success should be measured from bothpeople adoption outcomesandbusiness performance results. The most comprehensive set includes:
* Performance metrics: concrete operational improvements tied to the initiative.
* Cultural indicators: alignment with values and behaviors supporting sustainability.
* Employee behaviors: observable evidence of adoption in daily practices.
* Customer satisfaction scores: external confirmation of impact.Options A, B, and D emphasize financial or operational results but neglect culture and behavior, which ACMP highlights as essential for sustained change. Thus, option C offers the balanced approach consistent with the ACMP Standard.
(Reference: ACMP Standard, Process Group 5 - Close; Activity: Evaluate success using adoption metrics, culture, behavior, and performance outcomes.)

問題 #111
In which stage of the project timeline should integration of change management and project management plans be considered?

A. 2-3 months into the project
B. After defining change goals
C. At the beginning of the project
D. After change impact assessment

答案：C

解題說明：
ACMP stresses thatintegration of change and project management plans must occur at the startof the project. This ensures people-focused activities (communications, training, resistance management) are aligned with technical deliverables from the outset. Waiting until after assessments (A, C) or months into the project (B) risks misalignment, duplicated efforts, and resistance. Thus, option D reflects best practice for integrated planning.
(Reference: ACMP Standard, Process Group 2 - Formulate; Guidance: Integrate change management and project management early, ideally at project initiation.)

問題 #112
What set of inputs would a change manager use to develop an external environment impact assessment?

A. Strategic plan, risk plan and business case
B. Stakeholder analysis, change inputs and charter
C. Business case, vision statement and strategic plan
D. Stakeholder analysis, vision statement and research

答案：C

解題說明：
Anexternal environment impact assessmentevaluates how external factors (market, social, regulatory) influence the change. ACMP identifiesbusiness case, vision statement, and strategic planas critical inputs.
The business case explains rationale and benefits, the vision provides direction, and the strategic plan ensures alignment. Stakeholder analysis (A, B) is internal, while risk plans (D) address implementation risks.
Therefore, option C is correct.
(Reference: ACMP Standard, Process Group 1 - Evaluate; Activity: Assess external environment using strategic, vision, and business case inputs.)

問題 #113
What is the output from determining the organization's preparation for change?

A. Learning needs assessment
B. Organizational change readiness assessment
C. Communication needs assessment
D. Organizational change capacity assessment

答案：B

解題說明：
Determining how prepared an organization is for change produces anorganizational change readiness assessment. ACMP defines readiness as the degree to which stakeholders and structures are prepared to adopt and sustain the change. Learning needs (B) and communication needs (A) are sub-assessments, while capacity assessment (D) measures absorption ability. The correct overarching output is C.
(Reference: ACMP Standard, Process Group 1 - Evaluate; Output: Organizational change readiness assessment.)

問題 #114
What are the most important components used to formulate a high-quality communication plan?

A. Readiness assessment, stakeholder analysis and customer input
B. Change impact assessment, organizational change readiness assessment and stakeholder analysis
C. Readiness assessment, stakeholder analysis and organization operation strategy
D. Change impact assessment, stakeholder analysis and customer input

答案：B

解題說明：
The ACMP Standard states that a strong communication plan is built onthree critical inputs:
* Change impact assessment(defines what will change and who is impacted).
* Organizational change readiness assessment(measures preparedness to receive messages).
* Stakeholder analysis(identifies audiences and influencers).Customer input (A, D) and operational strategies (C) may provide context, but they are not the essential core inputs. Option B matches ACMP guidance for communication planning.(Reference: ACMP Standard, Process Group 3 - Communication Plan; Inputs: Impact assessment, readiness assessment, and stakeholder analysis.)

問題 #115
......

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