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EXIN ITIL Foundation (V4) Sample Questions (Q130-Q135):

NEW QUESTION # 130
Understanding customer usage of services and how this varies over time is part of which process?

A. Demand Management
B. Service Level Management
C. Component Capacity Management
D. Service Portfolio Management

Answer: A

NEW QUESTION # 131
Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?

A. A problem model
B. A Request for Change (RFC)
C. A business case
D. A Service Improvement Plan (SIP)

Answer: C

NEW QUESTION # 132
Which of the following options is a hierarchy that is used in Knowledge Management?

A. Knowledge - Wisdom - Information - Data
B. Data - Information - Knowledge - Wisdom
C. Wisdom - Information - Data - Knowledge
D. Information - Data - Knowledge - Wisdom

Answer: B

NEW QUESTION # 133
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. outcomes
B. outputs
C. utility
D. warranty

Answer: A

NEW QUESTION # 134
Why should some service requests be fulfilled with no additional approvals?

A. To set user expectations for fulfillment times
B. To streamline the fulfillment workflow
C. To ensure that spending is properly accounted for
D. To ensure that information security requirements are met

Answer: B

NEW QUESTION # 135
......

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