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SAP C_WME_2506 Exam Syllabus Topics:

Topic
Details

Topic 1

Advancing your Skills in Building WalkMe Solutions: This section of the exam tests the advanced competencies of functional and business analysts in designing more complex and customized WalkMe solutions within SAP platforms. It requires a deeper understanding of user segmentation, advanced rules and triggers, performance optimization, and the use of analytics to refine user experiences. Candidates are expected to demonstrate their ability to design scalable and impactful guidance that aligns with SAP business processes and drives user adoption across the enterprise.

Topic 2

Getting Started with Building WalkMe Solutions: This section of the exam evaluates the capabilities of WalkMe implementers and focuses on the practical aspects of creating and configuring WalkMe solutions. It includes understanding the WalkMe Editor, planning solution flows, creating Smart Walk-Thrus, Launchers, and ShoutOuts, and managing end-user guidance effectively. Candidates should be comfortable building initial WalkMe experiences that improve SAP usability and provide contextual help for users navigating SAP applications.

Topic 3

Starting your Digital Adoption Journey: WalkMe Fundamentals: This section of the exam measures the skills of SAP project managers and covers the foundational concepts of digital adoption within SAP environments using WalkMe. Candidates are expected to understand the value of digital adoption platforms, the basic components of WalkMe, and how these tools align with business goals. The section emphasizes knowledge of the user experience within SAP and the ability to identify opportunities for improving digital workflows through in-app guidance and automation.

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SAP Certified Associate - WalkMe Digital Adoption Consultant Sample Questions (Q20-Q25):

NEW QUESTION # 20
While doing Quality Assurance for a SmartTip, you notice that when you scroll up and down the page the SmartTip appears to scroll up and down as well before snapping back to its proper location next to your element. Which configuration should you adjust to fix this?

A. Lock to Element
B. Z-Index
C. Display Condition
D. Selected Element→ Appears and disappears as a result of end user action

Answer: A

NEW QUESTION # 21
You're getting ready to plan your next build. What data/section in Insights can you use to help you Capacitor determine which content your end users may need you to build next?

A. What Users Are Searching For
B. Text and Multilanguage
C. Activity Log
D. Total Menu Opens

Answer: A

Explanation:
The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The "What Users Are Searching For" section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for "profile settings" but find no relevant content, this indicates a need to build guidance for that process.
In the context of the question, "What Users Are Searching For" directly informs the WalkMe Builder about user pain points and content demands, unlike the other options:
* Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for.
* Activity Logprovides a record of user interactions with WalkMe content but doesn't specifically highlight search behavior or content needs.
* Text and Multilanguagerelates to content localization settings, not user behavior or content planning.
Extract from Official WalkMe Documentation:
According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):
"The 'What Users Are Searching For' report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand." Additionally, the courseAdvancing Your Skills in Building WalkMe Solutionsemphasizes:
"Leveraging Insights data, particularly the 'What Users Are Searching For' section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support." This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting.
WalkMe Insights User Guide, "What Users Are Searching For" Report.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 4: Using Insights forContent Planning.

NEW QUESTION # 22
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity. Which of the following solutions would you suggest FIRST?

A. Onboarding Task to encourage users to complete the form
B. Create a Smart Walk-Thru to guide users through the process
C. Create Guidance or Validation SmartTips
D. Add a Resource to the Menu that provides additional details

Answer: C

Explanation:
To address incorrect form inputs and improve data integrity,Guidance or Validation SmartTipsare the most direct and effective solution to suggest first. Guidance SmartTips provide on-screen instructions for each field, while Validation SmartTips check user inputs against predefined rules (e.g., format, required fields) and display error messages if incorrect. This approach targets the root issue-user errors in specific fields-and provides real-time feedback to ensure accurate data entry.
The other options are less immediate:
* Onboarding Task(B) is better for guiding users through a multi-step process, not form-specific errors.
* Smart Walk-Thru(C) is useful for complex processes but may be overkill for a single form.
* Resource in the Menu(D) requires users to seek help proactively, which is less effective than in- context guidance.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):
"For forms with frequent user errors, Guidance SmartTips offer field-specific instructions, and Validation SmartTips enforce correct inputs, improving data integrity directly at the point of entry." The courseGetting Started with Building WalkMe Solutionsadvises:
"Start with SmartTips for form-related issues, using Guidance to clarify field requirements and Validation to catch errors, as they provide targeted, real-time support." Option A, Guidance or Validation SmartTips, is the first solution to suggest.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips.
WalkMe Editor User Guide, "SmartTips for Forms" Section.
Course:Getting Started with Building WalkMe Solutions, Module 7: Addressing Form Errors.

NEW QUESTION # 23
How would you write a jQuery selector for the following HTML element: <div class="button" id="blueBtn"
>Click Here</div>?

A. div#button
B. #blueBtn
C. div.blueBtn
D. div#blueBtn

Answer: D

Explanation:
In jQuery, selectors are used to target HTML elements based on their tag, class, ID, or other attributes. The HTML element <div class="button" id="blueBtn">Click Here</div> has both an ID (blueBtn) and a class (button). The most specific and efficient selector is one that uses the ID, as IDs are unique within a webpage.
The syntax div#blueBtn targets a <div> element with the ID blueBtn, ensuring precision while also specifying the element type for clarity, which is a best practice in WalkMe for robust selector reliability.
The other options are incorrect or less optimal:
* Option A(div#button) incorrectly uses the class name as an ID.
* Option B(#blueBtn) is valid but less specific, as it doesn't confirm the element is a <div>.
* Option D(div.blueBtn) targets the class, which is less specific than the ID and could match multiple elements.
Extract from Official WalkMe Documentation:
Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7:
jQuery Selectors):
"When writing jQuery selectors for WalkMe, prioritize specificity and reliability. For elements with unique IDs, use the format tag#id (e.g., div#blueBtn) to ensure accurate targeting while clarifying the element type." The courseAdvancing Your Skills in Building WalkMe Solutionsstates:
"For an HTML element like <div id="blueBtn" class="button">, the selector div#blueBtn is preferred in WalkMe, as it combines the unique ID with the tag name for maximum reliability." Option C, div#blueBtn, is the correct jQuery selector.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7: jQuery Selectors.
WalkMe Editor User Guide, "Writing jQuery Selectors" Section.
Course:Advancing Your Skills in Building WalkMe Solutions, Module 10: Advanced Selector Techniques.

NEW QUESTION # 24
A brokerage firm is interested in implementing WalkMe to address an issue their customers face when transferring money from their online accounts to their banks. They have heard that users do not know where to go on the platform to complete this, but once they reach the appropriate page, they know how to fill out the forms correctly without errors. Of the listed WalkMe apps, which would best address the issue?

A. ShoutOut to announce that this must be completed
B. Shuttle to bring the user to the page
C. SmartTips on the fields of the page
D. Resource to explain how to complete all parts of the process

Answer: B

Explanation:
The issue described is that users struggle to navigate to the correct page for transferring money, but once there, they can complete the forms without errors. AShuttleis the most appropriate WalkMe solution, as it directly addresses navigation challenges by guiding users from any page to the specific target page (e.g., the money transfer page) via a clickable link or button. Shuttles are designed to simplify navigation, making them ideal for this use case where the primary pain point is finding the right page.
The other options are less suitable:
* Resource(A) provides detailed instructions, but the issue is navigation, not understanding the process.
* SmartTips(C) offer field-level guidance, which is unnecessary since users already know how to fill out the forms.
* ShoutOut(D) is for announcements and doesn't directly solve the navigation problem.
Extract from Official WalkMe Documentation:
According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.7: Shuttles):
"Shuttles are designed to guide users to a specific page or section of an application, addressing navigation challenges by providing a direct path to the target location." The courseGetting Started with Building WalkMe Solutionsstates:
"For scenarios where users struggle to find the correct page, such as initiating a process like a money transfer, a Shuttle is the most effective tool to direct them to the destination." Option B, a Shuttle, best addresses the navigation issue.
References:
SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.7: Shuttles.
WalkMe Editor User Guide, "Creating Shuttles" Section.
Course:Getting Started with Building WalkMe Solutions, Module 8: Navigation Solutions.

NEW QUESTION # 25
......

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